Return Policy

At icytrends, we want you to be completely satisfied with your purchase. If for any reason you are not happy with your order, we offer a hassle-free return process. Please read our return policy carefully to understand your rights and the steps you need to take to return an item.

1. Eligibility for Returns

• Time Frame: You may return items within 30 days of receiving your order.

• Condition: Items must be returned in their original condition, unworn, unwashed, with all tags attached, and in the original packaging.

• Non-Returnable Items: The following items are non-returnable:

  • Intimate apparel (e.g., underwear, swimwear)
  • Final sale items
  • Gift cards
  • Customized or personalized products

2. How to Initiate a Return

To initiate a return, please follow these steps:

1. Contact Us: Email our customer service team at [email protected] or use the return request form on our website. Provide your order number and the reason for the return.

2. Receive Authorization: Once your return request is approved, we will send you a return authorization number and detailed instructions on how to return the item.

3. Prepare the Package: Securely pack the item in its original packaging, include the return authorization number, and ship the package to the address provided in the return instructions.

4. Return Shipping Costs: You are responsible for the return shipping costs unless the return is due to a defect or an error on our part. We recommend using a trackable shipping service or purchasing shipping insurance, as we cannot guarantee receipt of your returned item.

3. Refund Process

• Refund Method: Once we receive and inspect the returned item, we will process your refund. Refunds will be issued to the original payment method used for the purchase.

• Refund Time Frame: Please allow up to 10 business days for the refund to be processed and reflected in your account, depending on your payment provider.

• Partial Refunds: In certain situations, only partial refunds may be granted, such as when an item is not returned in its original condition or is damaged due to reasons not attributable to us.

4. Exchanges

If you would like to exchange an item for a different size or color, please follow the return process outlined above and place a new order for the desired item. We do not offer direct exchanges.

5. Damaged or Defective Items

If you receive a damaged or defective item, please contact us immediately at [email protected] with your order number and a photo of the damage or defect. We will arrange for a replacement or a full refund, including any shipping costs.

6. International Returns

For international returns, the same return process applies. Please note that you are responsible for any return shipping costs, customs duties, or taxes that may apply. We recommend consulting with your local customs office to determine what these additional costs may be before initiating a return.

7. Late or Missing Refunds

If you haven’t received a refund yet, please check your bank account or contact your credit card company, as it may take some time before your refund is officially posted. If you’ve done this and still have not received your refund, please contact us at [email protected].